Demonstration and User Replication
It’s not just about a technology user remembering which menu item to select, it’s also about the user using their technological intuition.
Where this is lacking or even nil, our support fosters confidence and a user repeating processes begins to create technological intuition. This helps create confidence.
What would you like to do?
We will demonstrate and point out how this is ‘signposted’ for the user.
Process repetition
Only when a user familiarises themselves with tech can they begin to become comfortable.
It’s not doing it now
It’s surprising how often that when we arrive and a user replicates the issue that it doesn’t happen this time. That’s ok, we know that many variables impact on technology, we endeavour to investigate and explain.
Reminder sheets and What’s App comms
Some people prefer a bespoke reminder sheet to help familiarisation with a process, which we provide, whereas others refer to send us a What’s App message or quick call
Our services
Secure
Devious scammers are online, waiting. The best form of security though is user vigilance. So if ever unsure, send us a message.
Friendly
Offer tea/coffee and a biscuit and you will have our technician ‘eating out of your hand’. We love technology and we’d like you to as well.
Expertise
Years of providing technology support, combined with formal qualification, means that best practices and defined procedures are followed.
Pricing
Whether you’re a self-paced learner looking for flexibility or someone who thrives with additional support and guidance:
Site Visit
£59.99 £49.99
2 hour max stay – 50% discount for visit less than 1 hour, £15 per hour after first 2 hours
✓ By appointment only
✓ Unlimited number of devices
✓ Included bespoke reminder sheets
✓ FREE subsequent WhatsApp/email support (1 month expiry term)
Remote
£6.99 £4.99
for the first 15 minutes, £5 thereafter for each subsequent 15minutes.
✓ Microsoft Windows/MacOS
✓ Android/iOS – viewing only via app
✓ Live talk-throughs
✓ Appoint booking